I have yet to plant the bulbs, so I can only speak to the great customer service at Tulip World. I always open all orders immediately, whether they are plants or other items. I also try to read return policies right away as there may be a time restriction. As is the case with the Postman Joyner Caladium bulbs, there was a 5 day window on items received with damage. Out of the 5 bulbs, 3 of them were beginning to rot. I opened a chat quickly just to make sure I knew what to do; the associate was very helpful and advised I needed to send an email to the office with a picture of the rotten bulbs. It was a very easy process, and a replacement order was in the mail on the same day. I will update my review once the bulbs sprout and grow.